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Frequently Asked QuestionsGeneral Frequently Asked Questions.
General Frequently Asked Questions about KVM Products.
Who are Omnio-KVM? Omnio KVM is the dedicated KVM solutions site of Omnio Technologies Ltd. We have been trading for over seven years and are specialists within this field. UK Company Registration 4177913 [ back to top ] How competitive are your prices? We constantly monitor the prices of our competitors worldwide, but if you find the price of a like for like product cheaper anywhere on the internet, we will beat it. Our advertised price is the landed cost in your region incorporating import duty and charges. [ back to top ] Do your products come with a guarantee? We have carefully chosen our suppliers based on reliability, security, functionality and service. All products come with the full Manufacturers Warranty and our customer satisfaction guarantee. Warranties on KVM products range between 1 and 5 years. If you do have any problems with a purchase please let us know so that we can deal with it promptly. This does not affect your statutory rights as a consumer. [ back to top ] Do you keep my details private? We do not disclose buyers information to third parties, nor do we use the information ourselves for marketing. We will not contact you unless we need to in connection with an order, or you ask us to. Cookies are used on this site, but only to keep track of the contents of your shopping cart. [ back to top ] Do you sell to the trade? Yes, either fill out an enquiry form on the Contact Us page or call / email one of our Technical Sales Advisors on 0845 603 6330 / sales@omniotech.co.uk. Alternatively, complete a Credit Account Application Form to open an account today. [ back to top ] How do I make a purchase? Please browse our online catalogue, click on any items that you wish to buy adding them to the 'shopping cart'. To finish, proceed to the Checkout and you will be asked for the details necessary to complete your order. If you do not wish to order online then please place your order by telephone 0845 603 6330 or by fax. 0845 603 6331. We accept Visa, Mastercard, Switch and Electron. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency. Credit accounts are available upon request. [ back to top ] Can I buy in another currency? Yes, your Credit Card provider will make the conversion for you. [ back to top ] Do you accept Official Purchase Orders? Yes, faxed or emailed Official Purchase Orders are accepted. UK companies must fill out an account application upon request and your account will be opened that same day. If you do not wish to open an account, ask us to send you a pro-forma invoice by fax or email and make payment by cheque, B.A.C.S. or Credit Card. [ back to top ] How secure is my order? We do not hold any of your credit card details ourselves - they are always handled by the official, secure card payment processing services. If you prefer, you can order over the telephone 0845 603 6330 or by fax 0845 603 6331. [ back to top ] How soon will I get my goods? Once your order is received it is processed and dispatch the same day if in stock and received before 16.00 PM (GMT) by either carrier or courier on a Next Day service or Timed Delivery option. European deliveries to major cities are usually the next day, if orders processed by 12.00 PM (GMT). Other European destinations can take 1-3 days. Further destinations such as the Middle East are usually between 3-5 days if not from stock in Dubai office. If for any reason stock is not available, preventing us from shipping your order, we shall contact you to advise when we can supply. This allows you to either cancel your order or receive at an agreed later date. Please note - deliveries will require a signature on receipt. If the goods cannot be signed for, then you will need to contact our carrier to arrange either to collect from your local depot or book another suitable date. The carrier will leave a card with their contact details. Additional delivery attempts will result in extra delivery charges. [ back to top ] What if I want to cancel the Order or return Goods that are / are not faulty? If you wish to cancel your order for any reason please call us immediately and we will halt your order. If the goods have already been dispatched then the cost of initial shipping and their subsequent return will be deducted from your payment refund. If the goods have been made to order a restocking fee may be levied by the manufacturer which will be deducted from your payment refund. If you wish to return goods that are faulty or damaged upon receipt you must notify us within 24 hours of delivery. If the product appears faulty we will try to resolve your issue as on most occasions it can simply be down to unfamiliarity with the product and our technical team will assist you in solving any set-up problems you may have. If the product(s) do not meet the manufacturers stated specifications you can return them, we urge you to check with us before purchasing to ensure the goods will meet with your requirements. The goods and any packaging must be in undamaged and re-saleable condition. A full refund of the original purchase price of the item will be made provided that the goods were not made to the customer's specifications. Before returning anything to Omnio Technologies you need to be allocated an RMA Number. This number will identify your goods upon arrival at our warehouse and ensure efficient processing. Goods are to be returned at the consumers cost, marked with an RMA number and are to be sent via a postal or carrier service which obtains a signature upon delivery and with sufficient insurance to cover the cost of the goods. We cannot accept liability for the goods unless they are signed for by authorised personnel at Omnio Technologies Warehouse at the address below. The address for all returns is If you require any further help please contact us on + 44(0) 845 603 6330. [ back to top ] What if I am not satisfied? If you are dissatisfied in any way with your purchase then please contact our sales team. We will resolve your issue promptly and courteously. This does not affect your statutory rights as a consumer. [ back to top ] What is a KVM Switch? KVM is an acronym for Keyboard Video Mouse. A KVM switch allows you to operate more than one computer from one or more keyboard, Video and mouse. [ back to top ] How secure are they? Depending on the model you buy the User has the ability to have Password controlled access to their switch restricting unauthorised Users. If you are accessing the switch via IP then these often use 128 bit SSL encryption, and users must enter security codes which are hardware-based as opposed to software-based, making it even more difficult for any potential hacker. Devices also capture, digitise, and compress the video signal before transmitting to a remote PC, giving secure real-time control. [ back to top ] Will it work with my Operating System / Mac / SUN? The majority of switches are transparent to the Operating System, allowing them to be used in completely mixed environments. Multiplatform models allow any mix of PC, MAC or SUN. [ back to top ] How far away from the switch can the Computers and User(s) be? Depending on the model you have purchased the CPUs and Users can be anything up to 100ft away from the switch without the need for a KVM extender or IP device. However, with the use of an Extender the CPUs and Users can be up to 1000ft away over Copper, 10km over Fibre and anywhere in the world over IP. [ back to top ] What is OSD? OSD is an acronym for On Screen Display and is a function which allows you to switch servers using a 'pop-up' menu generated by the switch. Some switches allow the unique naming of servers for those who require it. [ back to top ] Do KVM switches support USB peripherals? We sell many models that support USB peripherals whether by direct access or via an additional converter. Please contact our Technical Sales Advisors for more information. [ back to top ] Will it cause problems if my servers are running different screen resolutions? No, but make sure that the switch you buy can handle the highest resolution that you need. [ back to top ] What Cables do I need? Some of the switches are bundled with cables to make life a bit easier. However, you may require different lengths or different connectors. Our cable section lists the relevant cables in length and connector by Manufacturer as they are more often than not proprietary to that company. If in doubt please call our Technical Sales Advisors for more information. [ back to top ] Do KVM Switches really vary in quality and performance? Yes. This is one industry where you definitely get what you pay for! When choosing your switch it’s very much a matter of “Horses for Courses”. Our suppliers provide you with a huge selection of devices to choose from for your specific applications from entry level SOHO (small office home office) products through to Enterprise / Data Centre Management Networks. Whichever is your level we guarantee the quality of the components used. The leading switch manufacturers use better quality processors for emulation and often can amplify the video signals. [ back to top ] How many computers can I attach to a KVM Switch? Depending on the model you buy anything up to 1024 servers in one network. Units can cascade or link their internal Bus system to create large banks of switches either co-located or distributed. We strongly advise that you contact our Technical Sales Advisors to discuss your current and future KVM requirements. [ back to top ] Can I link switches together? Units can cascade or link their internal Bus system to create small, medium or large banks of switches either co-located or distributed. We strongly advise that you contact our Technical Sales Advisors to discuss your current and future KVM requirements. [ back to top ] Can I use IP access devices with any make of KVM Switch? Generally yes. Our standalone IP access devices give you control of the Keyboard Video and Mouse connected directly from the device to the computer, or to the user input ports of a KVM switch. From this point the usual features of the switch should be available as long as there are not conflicting hotkey commands. If you are purchasing a unit to work with an existing KVM switch that is not supplied by one of the KVM Manufacturers that we support then please contact our Technical Sales Advisors for confirmation of compatibility. [ back to top ] How secure is Access Over IP? If you are accessing the switch via IP then these often use 128 bit SSL encryption, and users must enter security codes which are hardware-based as opposed to software-based, making it even more difficult for any potential hacker. Devices also capture, digitise, and compress the video signal before transmitting to a remote PC, giving secure real-time control. Some Manufacturers provide proprietary software and some use standard Network browsers to provide access. Whichever is the case they all provide hardware based security giving you the best possible protection from intrusion. If you would like to know more about a specific product then please contact our Technical Sales Advisors for information. [ back to top ] Is a software method as good as a KVM Switch? KVM technology gives you out-of-band control of servers as if you were directly connected. This means faster control without digital overhead, no drain on Server resources and Network bandwidth and full access to BIOS level with the ability to reboot. You also have increased security for the servers as there is no physical connection to this access level that can be hacked. Furthermore, on certain models Users access rights can also be restricted. [ back to top ] |